Cloud Support Engineer

2 months ago

Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited - A78. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers who are running ETL workloads or analyzing large amounts of data using AWS services.

Key Responsibilities
  • Provide technical support to customers through various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to resolve complex technical issues and provide tailored solutions to customers.
  • Work closely with development teams to resolve complex issues and improve support-related processes.
  • Develop and present training to new hires and other teams to improve knowledge and skills.
  • Participate in new hiring, process improvement, and strategic initiatives to drive business growth.
Requirements
  • 3+ years of network and operating system support experience.
  • 3+ years of virtualization, orchestration, and cloud computing experience.
  • 3+ years of database administration experience.
  • 3+ years of software development with object-oriented language experience.
  • 3+ years of continuous integration and continuous delivery experience.
  • 3+ years of information security and compliance experience.
  • Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience.
Preferred Qualifications
  • 4+ years of network and operating system support experience.
About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value diverse experiences and welcome applications from all members of society, including those who may contribute to Employment Equity within the workplace and the further diversification of ideas.

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