Cloud Support Engineer

1 month ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a Cloud Support Engineer, you will be responsible for providing exceptional technical support to our customers, helping them to get the most out of our cloud services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and web/live chat
  • Apply advanced troubleshooting techniques to resolve complex technical issues
  • Collaborate with internal teams to reproduce and resolve customer issues
  • Develop and present training to new hires and customers
  • Participate in process improvement initiatives and contribute to the development of new tools and scripts
Requirements
  • 2+ years of experience in software development or technical support
  • Experience troubleshooting and debugging technical systems
  • Bachelor's degree in computer science or equivalent
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
Why Join Us?

At Amazon, we value diversity and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees, regardless of their background, culture, or identity. We believe that our differences are what make us stronger and more innovative, and we strive to create a workplace that reflects this.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about cloud computing and technical support, and are looking for a challenging and rewarding role, we encourage you to apply.



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