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Service Operations Manager

1 week ago

East London, Eastern Cape, South Africa Rochester Furniture LTD. Full time
Job Purpose
At Rochester Furniture LTD., we are seeking a seasoned Service Operations Manager to spearhead the management, implementation, and monitoring of our service-focused Service Centre operation. The ideal candidate will be responsible for ensuring the efficient receipt, storage, and delivery of the right goods to the right customer at the right time.

Key Responsibilities
- Plan, manage, and monitor warehousing operations to optimize efficiency and productivity
- Manage Service Centre inventory control and safekeeping practices to prevent stockouts and overstocking
- Ensure compliance with relevant safety and operational policies and procedures to maintain a safe working environment
- Drive Service Centre performance optimization and reporting (KPIs) to inform business decisions

Competencies Required
- Inbound Management: effectively managing incoming goods and supplies
- Network Modelling and Optimisation: optimising logistics networks for maximum efficiency
- Records Maintenance: maintaining accurate records of inventory, transactions, and other relevant data
- Fleet Utilisation Optimisation: optimising fleet utilisation to reduce costs and improve efficiency
- Distribution Safety/Responsible Care: ensuring safe and responsible distribution practices