Infrastructure Automation Expert

3 days ago


Durban, KwaZulu-Natal, South Africa BCXP Full time

We're seeking a highly skilled Infrastructure Automation Expert to join our team at BCXP. In this role, you'll be responsible for leading the development of automations and configuration and deployment of Automation Systems functions.

Main Responsibilities
  • Led the development of automations and configuration and deployment of Automation Systems functions, including automations, decision trees, and wikis.
  • Discussed and sought clarifications from involved stakeholders regarding Automation application design at the appropriate stage of the life cycle.
  • Created/Enabled workflows/runbooks for automated remediation and made use of re-usable content and other 'building blocks' of automations.
  • Supported the installation of Automation Systems software in applicable environments and collaborated with solution architects, implementation consultants, and customers to build processes that are secure, reliable, and efficient.

You'll also participate in the design and development of testing frameworks and technologies for various projects, including the Intelligent Edge, Data and Analytics, Reporting, and Contact Centre Platform optimization.

Core Functional Skills & Capabilities
  • Troubleshooting
  • Programming and coding
  • Business Processes
  • Infrastructure Technology
  • Source code

We're looking for individuals with 3 years of experience in IT support experience, with hands-on experience with automation technologies or Grade 12 with 5 years of experience in IT support experience, with hands-on experience with automation technologies.



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