IT Process Specialist
3 days ago
In this role as an IT Process Specialist at BCXP, you'll play a critical part in delivering on IT process automated solutions for our CSD department. You'll work closely with other teams to help discover and eliminate problems by gathering requirements and implementing process automation solutions.
Main Responsibilities- Led the development of automations and configuration and deployment of Automation Systems functions, including automations, decision trees, and wikis.
- Discussed and sought clarifications from involved stakeholders regarding Automation application design at the appropriate stage of the life cycle.
- Created/Enabled workflows/runbooks for automated remediation and made use of re-usable content and other 'building blocks' of automations.
- Supported the installation of Automation Systems software in applicable environments and collaborated with solution architects, implementation consultants, and customers to build processes that are secure, reliable, and efficient.
As an IT Process Specialist, you'll diagnose and provide first-call resolution on complex technical queries within service level agreements.
Core Functional Skills & Capabilities- Troubleshooting
- Programming and coding
- Business Processes
- Infrastructure Technology
- Source code
You'll need 3 years of experience in IT support experience, with hands-on experience with automation technologies or Grade 12 with 5 years of experience in IT support experience, with hands-on experience with automation technologies.
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