Travel Centre Manager

5 days ago


Cape Town, Western Cape, South Africa Shoprite Group of Companies Full time
Job title : Travel Centre ManagerJob Location : Western Cape, Cape TownDeadline : April 12, 2025Quick Recommended Links
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Job Objectives

  • Develop, and implement the Travel Centre business plan and align deliverables against the budget, and performance measures.
  • Ensure all the Centre processes are properly managed and ensure continuous improvement across the business
  • Publicise the centre's services and implement marketing strategies to raise the profile of the services, increase sales, and generate more income
  • Control and monitor the centre's budget to make sure targets are met most cost-effectively.
  • Gather information on, and work with, airlines, bus companies, accommodation establishments to grow the business
  • Ensure that staff are kept informed of changes in airlines and bus companies, policies, destinations and offerings
  • Prepare reports for senior management and attend management meetings providing input on the efficient running of the business
  • Source products and services to meet consumer demands for customised travel and sustainable services
  • Manage key accounts with customers who make use of the service offering
  • Ensure that staff and other stakeholders are properly organised and equipped to answer all customer enquiries and needs.
  • Drive continuous improvement by partnering and liaising with travel partners, including airlines and bus companies, to manage bookings and schedules, in advance
  • Deal with customer inquiries and aim to meet their expectations by implementing alternative and innovative ideas for achieving new business
  • Establish a relationship and network with the business leaders in stores thorough understanding of traveling industry and best practice sharing.
  • Ensure the travel centre' compliance with organisational and legislative governance frameworks and standards.

Qualifications

  • Degree/ National Diploma / N4 or equivalent in travel & tourism - (essential).
  • Degree Business/marketing/financial management or equivalent - (beneficial).
  • Accredited with IATA certification - ( beneficial)

Experience

  • + 4 years in managerial and travel-related experience - (essential).
  • + 3 years in sales and customer-service environment – (essential)
  • Solid experience with GDS & BSP - (essential)
  • Experience within the FMCG, retail sector, or similar - (preferred).
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