Executive Head of Operations Role

4 days ago


Cape Town, Western Cape, South Africa Capita Full time

Job Description

This is a critical role within our organisation, responsible for driving operational excellence and delivering exceptional customer service.

The Senior Head of Operations will be accountable for:

  • Pricing for new business and ensuring solution delivery meets client expectations and Capita framework requirements.
  • Defining, implementing, and revising operational policies and guidelines.
  • Leading cross-functional teams to develop and execute new growth directives.

Requirements:

  • Matric or Bachelor's degree in business administration, operations management, or a related field.
  • Proven experience in contact centre management, preferably in a senior leadership capacity.

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