Current jobs related to Insurance Team Management Position - Cape Town, Western Cape - Sanlam

  • Insurance Claims Leadership Position

    2 days ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Claims Management OpportunitySantam Legal Claims Solutions (LCS) is seeking a qualified Claims Manager to lead a team handling uninsured liabilities claims arising from motor vehicle accidents. This is an exciting opportunity to leverage your expertise in short-term insurance, leadership, and policy knowledge to drive business success.Key responsibilities...

  • Short Term Insurance Manager

    2 days ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    About the JobSantam Legal Claims Solutions (LCS) is seeking a skilled Claims Manager to join our team. The successful candidate will be responsible for leading a team handling uninsured liabilities claims arising from motor vehicle accidents.This is an excellent opportunity to apply your expertise in short-term insurance, leadership, and policy knowledge to...

  • Insurance Case Manager

    3 hours ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Key ResponsibilitiesWe are seeking a highly skilled Claims Service Consultant to join our team at Santam Insurance. The successful candidate will be responsible for:Registering claims and making decisions regarding merit;Managing claims in terms of SLA's;Appointing assessors if necessary;Negotiating settlements;Daily estimate updates as well as note...

  • Insurance Merit Investigator

    9 hours ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    About the PositionThis role requires a highly skilled and experienced individual to manage a team of Motor Merit Field Assessors. The successful candidate will have a proven track record in managing high quality standards and driving customer centricity.Job DescriptionEnsure effective management of high quality standards to achieve conclusive results.Drive...

  • Insurance Team Manager

    4 days ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Mukuru is a rapidly expanding fintech company committed to delivering world-class financial services. We are seeking a highly skilled and experienced Insurance Team Leader to oversee our Insurance team, ensuring exceptional customer service, compliance with regulatory requirements, and continuous improvement of processes and systems.About the RoleMonitor,...

  • Insurance Dispute Resolution Professional

    4 days ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    This Senior Client Support Specialist role is a key position within the Client Care department at Santam Insurance.The successful candidate will be responsible for delivering excellent customer service, responding to client queries, and resolving disputes in a fair and timely manner.A Law degree and admission as an attorney or completion of articles are...

  • Insurance Consultant

    1 week ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into several emerging...

  • Insurance Claims Liaison Specialist

    9 hours ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Job OverviewAs a Motor Claims Relationship Manager at Santam Insurance, you will play a critical role in ensuring seamless communication between our motor assessing department and external stakeholders. This position requires strong relationship-building skills, excellent negotiation abilities, and a keen understanding of service level agreements.About the...

  • Insurance Merit Assessor

    7 days ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, consider becoming an Insurance Merit Assessor at Santam.About the RoleThis role involves working closely with our customers to assess claims and provide fair and timely settlements. As an Insurance Merit Assessor, you will be responsible for evaluating...

  • Insurance Industry Professional

    1 day ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Company OverviewSantam Insurance is a leading insurance provider in South Africa, offering a range of products and services to individuals and businesses.Job DescriptionThis role is responsible for ensuring the smooth operation of our business processes, identifying areas for improvement, and implementing changes to increase efficiency and...

  • Insurance Claims Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    About the RoleWe are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at Santam Insurance.This is an exciting opportunity for a professional who is passionate about delivering exceptional customer service and resolving complex claims disputes in a fair and timely manner.Main ResponsibilitiesHandle all types of insurance...

  • Sales Professional

    8 hours ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    About the Role: Are you a motivated and results-driven individual looking for a challenging role in sales? Do you have excellent communication and interpersonal skills? If so, we encourage you to apply for our Sales Adviser position at Santam Insurance.Job Description:Provide expert advice on insurance products and services to clientsMeet or exceed sales...

  • Insurance Claims Professional Lead

    3 days ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Santam's mission is to provide exceptional customer experiences through Insurance Good and Proper. As a Claims Service Consultant, you will play a critical role in achieving this goal.Main ResponsibilitiesClaim Registration and Decision-MakingEfficient Claim ManagementAssessor Appointment and Settlement NegotiationDaily Estimate Updates and Note...

  • Santam Insurance Motor Assessor

    9 hours ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Job DescriptionThe Motor Claims Relationship Manager is responsible for managing and controlling Motor Body Repairers' KPIs, supporting the Assessing team, and handling complaints. This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.About the CompanySantam Insurance is...

  • Motor Claims Team Manager

    9 hours ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    About the TeamThis team is responsible for investigating suspicious and potential fraudulent claims. The successful candidate will join a dynamic team of professionals who are passionate about delivering Insurance Good and Proper.Role OverviewLead a team of Merit Claims Assessors to investigate high merit risk claims.Develop and implement strategies to...

  • Team Leader: Client Engagement

    7 days ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.The Santam Direct Call Centre has a position available for a Team Leader: Client Engagement in the Client Engagement department.The role is based in Bellville, Cape Town.What will you do?The purpose of this role is to ensure that...

  • Team Manager

    3 days ago

    Cape Town, Western Cape, South Africa Sanlam Limited Full time

    Job DescriptionThe Senior Team Manager - Short-Term Insurance is responsible for managing a team of Short-term Insurance Sales Consultants in the Contact Centre. This role requires strong leadership, motivation, and communication skills.Main AccountabilitiesSet clear goals and expectations for the team and ensure they are met.Develop and implement effective...

  • Insurance Team Director

    7 days ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Mukuru is a rapidly expanding fintech company committed to delivering world-class financial services.About the RoleThis role is an excellent opportunity to lead a high-performing team in a fast-paced environment while driving efficiency, customer satisfaction, and operational excellence. As an Insurance Team Director, you will oversee the daily operation of...

  • Commercial Insurance Underwriter Position

    4 days ago

    Cape Town, Western Cape, South Africa Intellisure Brokers Full time

    A professional short-term insurance brokerage in Newlands, Cape Town, seeks a highly skilled and experienced full-time Commercial Underwriter. The ideal candidate will have recent experience as a short-term insurance broker in a small office environment, with the ability to multitask.The successful applicant will be required to possess extensive knowledge in...

  • Insurance Sales Representative

    8 hours ago

    Cape Town, Western Cape, South Africa Santam Insurance Full time

    About the Role: We are seeking a skilled Sales Adviser to join our team at Santam Insurance. As a Sales Adviser, you will be responsible for providing world-class products and services to clients while achieving sales targets in an outbound call centre environment.Key Responsibilities:Offering insurance products and services to clients over the phoneMeeting...

Insurance Team Management Position

1 week ago

Cape Town, Western Cape, South Africa Sanlam Full time

About the Job

This role is responsible for leading a team of Short-term Insurance Sales Consultants in the Contact Centre. The successful candidate will have a proven track record of achieving sales targets and possess excellent leadership skills.

Key Accountabilities
  1. Lead and manage a team of Sales Consultants to achieve sales targets and quality standards
  2. Develop and implement strategies to improve staff productivity and overall team performance
  3. Provide coaching and training to team members to enhance their skills and knowledge
  4. Collaborate with project and campaign management teams to ensure alignment and effective communication
  5. Maintain a high level of customer satisfaction through effective issue resolution

Requirements

  • Matric (or equivalent qualification)
  • A relevant tertiary qualification will be an advantage
  • Minimum of 5 years team management experience and product knowledge in life and/or short-term insurance
  • Minimum of at least 2 years experience in a call centre environment (Outbound)
  • Previous experience of quality and business processes
  • Practical experience of IR processes is critical to the role

Knowledge and Skills

  • Vast knowledge of first-line management practices
  • Knowledge of contact centre systems and processes
  • Business Processes and Rules
  • Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge
  • Performance management knowledge - individual and group

Core Competencies

  • Being resilient - Stage 2
  • Collaborates - Stage 2
  • Cultivates innovation - Stage 2
  • Customer focus - Stage 2
  • Drives results - Stage 2

Build a Successful Career with Us

We pride ourselves in helping our employees realise their worth and achieve great things. Through its five business clusters, the group provides many opportunities for growth and development.