Customer Engagement Specialist

5 days ago


Randburg, Gauteng, South Africa Activate Full time

About Activate

We're shaping the future of entertainment by merging technology and physical activity. Our interactive gaming facilities offer immersive experiences that bring people together.

We're looking for a skilled Game Facilitator to help us deliver exceptional customer experiences. As part of our team, you'll facilitate games, manage customer check-ins, and maintain our facilities to ensure seamless operations.

Key Responsibilities:

  1. Game Delivery: Ensure a high-quality experience for customers through expert game facilitation and clear communication
  2. Greet customers warmly and verify appointment times
  3. Process transactions efficiently and accurately
  4. Provide explanations and assistance as needed to ensure customer satisfaction
  5. Collaborate with Team Leads to resolve any issues or malfunctions
  6. Maintain a safe and welcoming environment for customers and staff

Facility Maintenance:

  1. Perform routine cleaning and maintenance tasks to keep our facilities tidy and well-maintained
  2. Assist Team Leads in managing inventory and restocking supplies
  3. Ensure all equipment and props are in good working order
  4. Communicate effectively with colleagues and customers to ensure smooth operations
  5. Be proactive in resolving any issues or concerns that arise

Requirements:

  1. Previous customer service experience is preferred
  2. Must be available to work varied shifts, including evenings, weekends, and holidays
  3. Excellent communication, organizational, and problem-solving skills
  4. Ability to work collaboratively as part of a team and build strong relationships with colleagues and customers
  5. Flexibility to adapt to changing circumstances and priorities

Working Conditions:

  1. Lift and move merchandise, supplies, and equipment as needed
  2. Perform tasks that require bending, stooping, and reaching
  3. May need to sit, stand, or walk for extended periods
  4. Must be able to lift weights up to 50 lbs. consistently

Benefits:

  1. Competitive compensation package
  2. Opportunities for career growth and development
  3. Casual and dynamic work environment
  4. On-site parking

Activates is committed to diversity, equity, and inclusion in the workplace.



  • Randburg, Gauteng, South Africa Wear The Shield Full time

    About Us : We are a fast-growing e-commerce company dedicated to delivering exceptional customer experiences.As we expand, we are looking for a Customer & Sales Engagement Specialist to enhance customer relationships, drive sales, and provide top-notch support.If you're proactive, results-driven, and passionate about turning inquiries into conversions, this...


  • Randburg, Gauteng, South Africa Linkfields Innovations (Pty) Ltd Full time

    We are seeking a highly skilled SAP CRM specialist to join Linkfields Innovations (Pty) Ltd.The ideal candidate will be SAP Certified with a minimum of 4 years of relevant experience in SAP CRM implementation, configuration, and optimisation.The role requires expertise in enhancing customer engagement and driving the design and functionality of current CRM...


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    We're seeking a skilled Customer Experience Specialist English-speaking to join our team! As a customer experience specialist, you'll play a critical role in shaping the customer experience for our clients.Your responsibilities will include developing and implementing customer experience strategies, gathering customer feedback, and analyzing data to improve...


  • Randburg, Gauteng, South Africa Microsoft Corporation Full time

    We are seeking an exceptional Customer Engagement Manager to join our team. As a key player in driving customer success and growth, you will be responsible for leading customer engagements and delivering impactful industry insights.You will work closely with cross-functional teams to develop and implement strategies that drive customer acquisition and...


  • Randburg, Gauteng, South Africa Parcelhero Full time

    We're looking for a Customer Engagement Expert to join our sales team! As a Sales Development Executive at ParcelHero, you'll be responsible for developing and maintaining relationships with potential clients, identifying and generating new leads, and qualifying those leads through effective communication and objection handling.About the Role:You will work...


  • Randburg, Gauteng, South Africa Rand Merchant Bank Full time

    In this role, you will have the opportunity to work with a talented team at Rand Merchant Bank to drive sustainable impact. As a Customer Engagement Expert, you will be responsible for troubleshooting engagement challenges experienced by clients in channels.About the Job DescriptionJob Location: Gauteng, Johannesburg.Deadline: April 21, 2025.Your Key...


  • Randburg, Gauteng, South Africa Anglo American Full time

    About the RoleWe are seeking a highly skilled Regulatory Stakeholder Engagement Specialist to join our team. The successful candidate will support the business in ensuring compliance with government regulatory matters through effective stakeholder engagement.Key responsibilities include:Developing and implementing regulatory engagement strategies to ensure...


  • Randburg, Gauteng, South Africa Telebest Full time

    About the JobWe are seeking a highly skilled CRM & Marketing Specialist to join our team at Telebest and drive business growth through strategic marketing initiatives.Main ResponsibilitiesDesign, execute, and monitor direct marketing promotions, campaigns, and interventionsMonitor data quality, segmenting, and marketing activities to inform...


  • Randburg, Gauteng, South Africa OneCart Full time

    About the RoleWe are looking for a highly skilled Customer Experience Specialist to join our team at OneCart. As a Customer Experience Specialist, you will be responsible for creating personalized shopping experiences for our clients, exceeding their expectations, and building strong relationships.This role involves providing expert advice, guidance, and...


  • Randburg, Gauteng, South Africa Trending Talent Solutions Full time

    About the Job:Trending Talent Solutions is seeking a results-driven Business Development and Customer Engagement Associate to join our team. This role will focus on driving business growth and developing strong relationships with customers.Main Responsibilities:Develop and implement strategies to drive business growth and increase revenue.Build and maintain...


  • Randburg, Gauteng, South Africa Fnb South Africa Full time

    FNB South Africa is looking for a Customer Service Specialist who can deliver excellent service to our customers. As a key member of our team, you'll ensure that all Exchange Control related transactions are correctly vetted and reported within processing times.The successful candidate will have a Bachelor's Degree in Law, Economics, Commerce or Finance, and...


  • Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full time

    Why Work with UsDigital Customer Care Company Bv offers a unique opportunity to join a dynamic and innovative company that is committed to excellence. As a remote worker, you will enjoy the flexibility to work from anywhere, using your own computer and equipment. You will also receive comprehensive training and ongoing support from our experienced agents and...


  • Randburg, Gauteng, South Africa Lotus Hr And Recruitment Full time

    Job BriefWe are seeking a highly motivated Sales and Retention Professional to join our team at Lotus Hr And Recruitment.Main ObjectivesTo identify and pursue new business opportunities.To maintain and grow existing relationships with clients.To develop and implement strategies to achieve sales targets.To conduct market research to stay up-to-date on...


  • Randburg, Gauteng, South Africa M-Kopa Kenya Limited Full time

    About Our Company CultureM-KOPA is a company that values diversity, equity, and inclusion. We believe in empowering our employees to own their careers through diverse development programs, coaching partnerships, and on-the-job training.We prioritize well-being and offer flexible working arrangements to support work-life balance. Our goal is to create a...


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    At Digital Customer Care Company BV, we're looking for a highly motivated Multilingual Customer Service Agent to join our team. As a remote worker, you will be responsible for answering various customer questions about products and services, cultivating an interest in the visitor, and entering contact details of leads.The successful candidate will have...


  • Randburg, Gauteng, South Africa Anglo American Full time

    Company DescriptionCome and join this dedicated team as a Snr Specialist Regulatory Stakeholder Engagement where you will support the business in ensuring compliance to government regulatory matters through sound stakeholder engagement.By looking after our assets, you'll become an asset too.Number of positions: 1Location of positions: RosebankAnglo American...


  • Randburg, Gauteng, South Africa FNB South Africa Full time

    Job DescriptionHello Future Customer Experience SpecialistWelcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team in WB Ecosystems, the Customer Experience Specialist role is to provide expertise, advice and...


  • Randburg, Gauteng, South Africa Humankind Group Full time

    Job DescriptionWe are seeking an experienced Marketing Automation Specialist to join our team. As a key member of the Customer Relationship Marketing team, you will contribute to the development and execution of customer-centric marketing strategies.Responsibilities include:Designing and implementing customer journeys and workflows on the marketing...


  • Randburg, Gauteng, South Africa Trending Talent Solutions Full time

    Job Overview:Trending Talent Solutions seeks a highly organized and customer-focused Customer Service and Operations Specialist to support the sales team in delivering exceptional results.Key Responsibilities:Manage day-to-day operations and activities, ensuring smooth workflows and adherence to timelines.Provide timely responses to customer inquiries...


  • Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full time

    Are you passionate about delivering exceptional customer service and have a strong commitment to customer satisfaction? Do you have excellent communication and problem-solving skills, with a strong ability to multitask and work in a fast-paced environment?As a Customer Service Agent at Digital Customer Care Company Bv, you will have the opportunity to work...