Customer Engagement Specialist
5 days ago
About Activate
We're shaping the future of entertainment by merging technology and physical activity. Our interactive gaming facilities offer immersive experiences that bring people together.
We're looking for a skilled Game Facilitator to help us deliver exceptional customer experiences. As part of our team, you'll facilitate games, manage customer check-ins, and maintain our facilities to ensure seamless operations.
Key Responsibilities:
- Game Delivery: Ensure a high-quality experience for customers through expert game facilitation and clear communication
- Greet customers warmly and verify appointment times
- Process transactions efficiently and accurately
- Provide explanations and assistance as needed to ensure customer satisfaction
- Collaborate with Team Leads to resolve any issues or malfunctions
- Maintain a safe and welcoming environment for customers and staff
Facility Maintenance:
- Perform routine cleaning and maintenance tasks to keep our facilities tidy and well-maintained
- Assist Team Leads in managing inventory and restocking supplies
- Ensure all equipment and props are in good working order
- Communicate effectively with colleagues and customers to ensure smooth operations
- Be proactive in resolving any issues or concerns that arise
Requirements:
- Previous customer service experience is preferred
- Must be available to work varied shifts, including evenings, weekends, and holidays
- Excellent communication, organizational, and problem-solving skills
- Ability to work collaboratively as part of a team and build strong relationships with colleagues and customers
- Flexibility to adapt to changing circumstances and priorities
Working Conditions:
- Lift and move merchandise, supplies, and equipment as needed
- Perform tasks that require bending, stooping, and reaching
- May need to sit, stand, or walk for extended periods
- Must be able to lift weights up to 50 lbs. consistently
Benefits:
- Competitive compensation package
- Opportunities for career growth and development
- Casual and dynamic work environment
- On-site parking
Activates is committed to diversity, equity, and inclusion in the workplace.
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