Restaurant Industry Liaison

7 days ago


Cape Town, Western Cape, South Africa Progressive Edge Full time

We're on the lookout for a highly skilled **Restaurant Industry Liaison** to join our team at Progressive Edge. As a key member of our customer support team, you'll play a vital role in empowering restaurant teams to get the most out of our innovative software solutions.

About the Role

You'll be working closely with our clients to understand their needs and provide tailored support to help them overcome any challenges they may face. Your exceptional communication skills, combined with your passion for the restaurant industry, will make you an invaluable asset to our team.

Key Responsibilities
  • Develop and maintain strong relationships with our clients, understanding their business objectives and providing support accordingly.
  • Provide expert guidance to clients on how to utilize our software solutions to drive business growth and efficiency.
  • Work closely with our development team to identify areas for improvement and contribute to the evolution of our software.
  • Assist with training and onboarding new clients, ensuring they have a smooth and successful experience with our solutions.
  • Collaborate with other team members to achieve individual and team goals, driving business success and client satisfaction.
Essential Qualifications
  1. Proven experience in a customer-facing role, ideally within the restaurant or hospitality industry.
  2. Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients.
  3. Strong technical skills, with a solid understanding of software solutions and their applications in the restaurant industry.
  4. A passion for innovation and a desire to stay ahead of the curve in terms of industry trends and best practices.
  5. Ability to work independently and as part of a team, with a flexible approach to work and a willingness to adapt to changing priorities.

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