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Travel Industry Leadership Role

1 week ago

Cape Town, Western Cape, South Africa Travelstart Full time
About The Role

The 2IC provides critical support to the Team Lead and agents within the Operations Team, ensuring seamless execution of daily operations and enhancing team performance.

This role requires a seasoned leader with extensive experience in the Travel Industry, expertise in Amadeus or similar GDS systems, and a proven ability to drive team results.

  • Main responsibilities include:
  1. Achieving Company Goals and SLAs
  2. Reducing ADMs
  3. Managing workloads and team productivity
  4. Prioritizing customer service
  5. Offering customer-centric solutions and tracking feedback

Additional requirements include coaching and guiding agents, applying airline rules to avoid errors, and conducting investigations.