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IT Support Professional

1 week ago

Johannesburg, Gauteng, South Africa FACT Sa Full time
Job Overview

Welcome to FACT Sa, where we're committed to delivering exceptional service to our customers. As an IT Support Professional, you'll play a vital role in ensuring our network operations run smoothly.

Your primary responsibility will be to monitor network/service alarms and respond to customer complaints in a timely and professional manner.

To excel in this role, you'll need to analyze alarms or complaints, dispatch tickets, and monitor the progress of problem tickets until they're closed.

You'll also supervise personnel to distribute, escalate, and close problem tickets in accordance with contract requirements.

In addition, you'll be responsible for escalating problems and reporting them to related stakeholders according to the level and duration of the problem.

As an IT Support Professional, you'll have the opportunity to develop your skills in post-processing tools, such as TEMS and Actix, as well as technology (2G/3G/4G/5G).

Furthermore, you'll work closely with our team to manage network faults, monitor fault handling, and escalate problems.

A key requirement for this role is proficiency in Excel, which will enable you to effectively track and analyze data.

Essential Skills
  1. Excellent communication and problem-solving skills
  2. Ability to work under pressure and meet deadlines
  3. Proficiency in Excel