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Strategic Communication Director

1 week ago

Johannesburg, Gauteng, South Africa VML South Africa Full time

At VML, we pride ourselves on being a beacon of innovation and growth in an ever-evolving world.

Our Heritage:

We are the result of a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With our heritage built upon innovation and growth, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

The Power of Our Global Family:

We now encompass over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our global family is driven by a shared passion for delivering end-to-end solutions that result in revolutionary work.

Our Expertise:

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver strategic communication strategies and creative work; drive insightful communications; and oversee the activities of AM/AEs in all areas of an account.

We develop associates' skills base within the immediate team; build strong & enduring client-agency working relationships. As a key member of our team, you will be responsible for driving effective communication processes by applying agreed processes and procedures.

Your Key Responsibilities:
  • Work as a member of the team, project managing effective communication processes by applying agreed processes and procedures.
  • Timeous & effective complaints management.
  • Develop in-depth understanding of Clients' business.
  • Deliver against key account plan deliverables, build and maintain effective working relationships with others – client & agency to deliver effective client service.
  • In-depth and up-to-date knowledge of the client's business, including competitive activity, local and global industry and consumer trends.
  • Lead meetings & deliver presentations.
  • Contribute to integrated communication strategy development process – manage, participate and implement strategy.
  • Manage communication research process (when required).
  • Manage implementation of production and delivery of communication activities.
  • Direct overall brand office admin and communication – call reports, weekly status.
  • Identify information, analyse, evaluate & interpret for inclusion into strategy/briefs.
  • Ensure cost-effective service delivery & therefore build Agency revenue.
  • Identify proactive opportunities with future financial reward.
  • Manage team from basic HR perspective including performance management. Is responsible for team delivery.
  • Manage Financials in terms of a) presentation of key CE's/budgets to Client b) budgets & billings d) Monthly Financial reporting.
  • Open to and active in sharing knowledge/intelligence.
  • Contribute by effecting innovation that builds a positive agency culture, and actively foster or participate in fostering a positive work environment.