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Customer Service Sales Representative

2 months ago

Cape Town, Western Cape, South Africa Nathan HR Human Resources Full time
Job Title: Customer Service Sales Demo Agent

About the Role:

We are seeking a highly skilled and experienced Customer Service Sales Demo Agent to join our team at Nathan HR Human Resources. As a key member of our sales team, you will be responsible for delivering exceptional customer service, conducting engaging product demonstrations, and driving sales growth.

Key Responsibilities:

  • Customer Service:
    • Respond promptly and professionally to customer inquiries via various channels.
    • Resolve customer issues and complaints with empathy and efficiency.
    • Maintain a positive and professional demeanor with customers at all times.
    • Provide accurate and detailed information about our products and services.
    • Keep thorough records of customer interactions, transactions, and feedback.
  • Sales:
    • Identify customer needs and recommend appropriate products and services.
    • Follow up with potential customers to nurture relationships and close sales.
    • Maintain up-to-date knowledge of product offerings and industry trends.
  • Product Demonstrations:
    • Conduct engaging and informative product demonstrations in-person and virtually.
    • Highlight key features and benefits of products to prospective customers.
    • Address questions and concerns during demonstrations to build customer confidence.
    • Gather feedback from demos to improve future presentations.
  • Administrative Tasks:
    • Assist in preparing sales reports and analyzing customer feedback.
    • Collaborate with sales and marketing teams to enhance customer engagement strategies.
    • Update and maintain customer information in the CRM system.

Qualifications:

  • Proven experience in customer service and sales roles.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Flexibility to work various shifts, including evenings and weekends.

Preferred Skills:

  • Experience in conducting product demonstrations or presentations.
  • Knowledge of ERP Software Systems.