Technical Field Representative
5 days ago
About Our Client
Our client, based in the Pietermaritzburg area, is seeking a dedicated Technical Field Representative to join their team. The ideal candidate will have excellent communication skills and sales marketing related qualifications at NQF Level 5 (advantageous).
Job Responsibilities
- Customer Support: Provide exceptional service to assigned customers, including preparation of offers, quotations, tenders, and support interface with the factory.
- Product Demonstrations: Conduct product demonstrations and provide training to customers.
- Market Research: Conduct market research to identify trends and opportunities.
- Engineering Change Requests: Initiate Engineering Change Requests to address evolving market requirements.
- Cost Reductions/Profit Improvement Opportunities: Identify and implement cost reduction and profit improvement opportunities to enhance overall business performance.
- Staying Up-to-Date: Maintain in-depth knowledge of the latest product technologies and innovations.
- Customer Complaint Resolution: Provide prompt and effective resolution to customer complaints.
- Product Modfications: Initiate modifications to existing products to meet changing customer needs.
- Field Activities: Participate in and coordinate field activities, including inspections, product installations, customer training, etc.
- Product Recommendations: Assist sales correspondence in developing product recommendations for RFQs.
- International Collaboration: Work closely with the international Transmission Team to achieve shared objectives.
Requirements
- Sales and Marketing Expertise: Proven sales and marketing expertise at NQF Level 5 or higher.
- Technical Knowledge: Strong technical knowledge of electrical distribution equipment.
- Experience: 3-5 years' experience in product management or application engineering, preferably in the Transmission and Distribution Energy market, or 10 years' experience in a similar position in lieu of education.
- Software Skills: Proficiency in Microsoft software.
- Additional Requirements: Valid driver's license with no endorsements, strong planning and organisational skills, ability to effectively communicate in both verbal and written situations involving customers, internal personnel, and field sales service representatives.
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