Team Performance Director
5 days ago
Job Requirements
Careerarc is seeking a highly skilled and experienced Team Performance Director to join our team. In this role, you will be responsible for leading a team of service colleagues to deliver exceptional customer experiences.
Main Responsibilities
- Resource and asset management, including fleet, manpower, time, overtime, HR/IR matters, and stock.
- To spend 4 days a week in the field with service staff/customer-facing tasks.
- Ensure all direct reports, and Technicians' qualifications and registrations are relevant and valid at all times.
- Be responsible and accountable for Service costs, and manage resources in line with the business units agreed monthly/quarterly/annual forecast and targets.
Required Skills and Qualifications
- Secondary education with at least Matric or equivalent.
- 5 years Technician experience, including at least 3 years in the role of Senior Technician.
- International auditing standardising (AIB; YUM; BRC).
- A minimum of one additional specialist qualification.
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