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Store Operations Manager
2 months ago
We are seeking a highly skilled Store Operations Manager to join our team at Clicks Group Limited. As a Store Operations Manager, you will be responsible for the day-to-day optimal functioning of the store, ensuring that our customers receive an exceptional shopping experience.
Key Responsibilities- Customer Experience: Deliver the Customer Journey to enhance the customer experience within the store.
- Financial Performance: Achieve store financial targets and manage expenses to increase store profitability.
- Inventory Management: Manage stock levels to maintain availability and deliver the brand promise.
- Compliance and Risk Management: Comply with all policies, procedures, and administrative requirements to minimize risk to the store.
- Employee Management: Recruit, develop, and manage employees to deliver the brand promise and maximize store profitability.
- Stakeholder Engagement: Communicate and liaise with relevant stakeholders to achieve store targets.
- Market Intelligence: Develop an understanding of activities and competitors around the store to increase sales and maintain a competitive edge.
- Experience: Minimum 3 years of store/retail/hospitality managerial experience.
- Skills: People management, coaching skills, planning and organizing skills, basic financial and analytical skills, persuading and conflict management skills, commercial thinking skills.
- Delivering Results and Meeting Customer Expectations: Demonstrate the ability to deliver results and meet customer expectations.
- Following Instructions and Procedures: Follow instructions and procedures to ensure compliance.
- Leading and Supervising: Lead and supervise employees to achieve store targets.
- Adhering to Principles and Values: Adhere to the principles and values of Clicks Group Limited.
- Achieving Personal Work Goals and Objectives: Achieve personal work goals and objectives.
- Planning and Organising: Plan and organize tasks to achieve store targets.
- Coping with Pressures and Setbacks: Cope with pressures and setbacks to ensure store operations run smoothly.
