Acumatica ERP System Administrator
1 month ago
Job Summary:
The Acumatica ERP Administrator will be responsible for the day-to-day management, configuration, integration, and maintenance of the Acumatica ERP and 1Retail POS systems. This role will provide first-line support for the ERP and POS systems, ensuring they function smoothly and maximize user productivity.
Key Responsibilities:
- Assist in the administration and maintenance of Acumatica and 1Retail systems for multiple companies within the group.
- Provide day-to-day user support and troubleshooting for system-related issues, including data entry, system access, and report generation.
- Troubleshoot and resolve issues in a timely manner.
- Collaborate with IT and business teams to implement system enhancements, upgrades, and integrations to optimize functionality and user experience.
- Monitor system performance, identify areas for improvement, and implement solutions to enhance system efficiency and reliability.
Key Performance Indicators (KPIs):
- ERP System uptime.
- ERP-related SOPs available and up to date.
- Up-to-date permissions matrix.
- Up-to-date user register with properly provisioned access.
- Activity monitoring reports.
Knowledge, Skills, and Experience Required:
- Degree or HND in an IT or business discipline.
- Basic financial principles.
- Excellent knowledge of ERP systems.
- Experience supporting or consulting ERP systems.
- Excellent communication and interpersonal skills to collaborate effectively with users and cross-functional teams.
- Ability to prioritize tasks, manage multiple priorities, and work independently or as part of a team.
- Sense of urgency.
- Business acumen.
Preferred Qualifications:
- Database management.
- Information security.
- Programming.
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