Lodge Operations Manager
3 weeks ago
Job Title: Lodge Resident Manager
Company: Bright Placements
Job Summary:
We are seeking a highly skilled and experienced Lodge Resident Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the lodge, ensuring high standards of service, guest satisfaction, and staff performance.
Key Responsibilities:
Operational Management:
- Oversee all lodge operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service and high-quality standards.
- Develop and implement operational procedures and policies to enhance guest experience and operational efficiency.
Guest Experience:
- Ensure exceptional guest service by interacting with guests, addressing inquiries, and resolving any issues that arise during their stay.
- Organize and coordinate guest activities and special events, ensuring personalized experiences.
Staff Management:
- Recruit, train, and supervise lodge staff, fostering a positive work environment and encouraging professional development.
- Conduct regular performance evaluations and provide feedback to staff to maintain high service standards.
Financial Oversight:
- Assist in budget preparation and monitor lodge expenses and revenue, implementing cost control measures as necessary.
- Ensure accurate billing and financial reporting, maintaining transparency and accountability.
Sustainability and Conservation:
- Promote and implement sustainable practices within the lodge, including waste management and resource conservation.
- Engage guests in conservation efforts, educating them about local wildlife and environmental initiatives.
Qualifications:
Education & Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum 5 years of experience in hospitality management, with at least 2 years in a supervisory or management role in a lodge or hotel setting.
Skills:
- Strong leadership and team-building abilities.
- Excellent communication and interpersonal skills.
- Proficiency in property management systems and Microsoft Office Suite.
Personal Attributes:
- Passionate about hospitality, wildlife, and sustainable tourism.
- Strong problem-solving skills and the ability to work under pressure.
- Flexibility and adaptability to changing circumstances.
Physical Requirements:
- Ability to work flexible hours, including evenings and weekends.
- Physical stamina to manage a busy lodge environment and engage in outdoor activities.
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