Lodge Operations Manager

3 weeks ago


Polokwane, Limpopo, South Africa Bright Placements Full time
Job Description

Job Title: Lodge Resident Manager

Company: Bright Placements

Job Summary:

We are seeking a highly skilled and experienced Lodge Resident Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the lodge, ensuring high standards of service, guest satisfaction, and staff performance.

Key Responsibilities:

Operational Management:

  • Oversee all lodge operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service and high-quality standards.
  • Develop and implement operational procedures and policies to enhance guest experience and operational efficiency.

Guest Experience:

  • Ensure exceptional guest service by interacting with guests, addressing inquiries, and resolving any issues that arise during their stay.
  • Organize and coordinate guest activities and special events, ensuring personalized experiences.

Staff Management:

  • Recruit, train, and supervise lodge staff, fostering a positive work environment and encouraging professional development.
  • Conduct regular performance evaluations and provide feedback to staff to maintain high service standards.

Financial Oversight:

  • Assist in budget preparation and monitor lodge expenses and revenue, implementing cost control measures as necessary.
  • Ensure accurate billing and financial reporting, maintaining transparency and accountability.

Sustainability and Conservation:

  • Promote and implement sustainable practices within the lodge, including waste management and resource conservation.
  • Engage guests in conservation efforts, educating them about local wildlife and environmental initiatives.

Qualifications:

Education & Experience:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum 5 years of experience in hospitality management, with at least 2 years in a supervisory or management role in a lodge or hotel setting.

Skills:

  • Strong leadership and team-building abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in property management systems and Microsoft Office Suite.

Personal Attributes:

  • Passionate about hospitality, wildlife, and sustainable tourism.
  • Strong problem-solving skills and the ability to work under pressure.
  • Flexibility and adaptability to changing circumstances.

Physical Requirements:

  • Ability to work flexible hours, including evenings and weekends.
  • Physical stamina to manage a busy lodge environment and engage in outdoor activities.


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