Resident Lodge Manager
1 month ago
Job Title: Lodge Resident Manager
About the Role:
As a Resident Lodge Manager at Bright Placements, you will be responsible for the day-to-day operations of the lodge, ensuring high standards of service and guest satisfaction. This role requires strong leadership skills, a passion for hospitality, and a commitment to sustainability and wildlife conservation.
Key Responsibilities:
- Operational Management: Oversee all lodge operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service and high-quality standards.
- Develop and implement operational procedures and policies to enhance guest experience and operational efficiency.
- Guest Experience: Ensure exceptional guest service by interacting with guests, addressing inquiries, and resolving any issues that arise during their stay.
- Staff Management: Recruit, train, and supervise lodge staff, fostering a positive work environment and encouraging professional development.
- Financial Oversight: Assist in budget preparation and monitor lodge expenses and revenue, implementing cost control measures as necessary.
- Sustainability and Conservation: Promote and implement sustainable practices within the lodge, including waste management and resource conservation.
Qualifications:
To be successful in this role, you will require:
- A Bachelors degree in Hospitality Management, Business Administration, or a related field (preferred)
- Minimum 5 years of experience in hospitality management, with at least 2 years in a supervisory or management role in a lodge or hotel setting
- Strong leadership and team-building abilities
- Excellent communication and interpersonal skills
- Proficiency in property management systems and Microsoft Office Suite
Personal Attributes:
You will be passionate about hospitality, wildlife, and sustainable tourism. Strong problem-solving skills and the ability to work under pressure are required. You will also need to be flexible and adaptable to changing circumstances.
Physical Requirements:
You will be able to work flexible hours, including evenings and weekends. You will also require physical stamina to manage a busy lodge environment and engage in outdoor activities.
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