Service Delivery Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa Bace Healthcare - Member of the Hartmann group Full time

Bace Healthcare - Member Of The Hartmann Group requires a Service Delivery Coordinator to manage the day-to-day operations of their customer service team.

Job Description:Main Duties
  • Coordinate and manage the activities of the customer service team to ensure efficient delivery of services.
  • Develop and implement process improvements to enhance customer experience and reduce wait times.
  • Maintain accurate records and update customer information as necessary.
  • Collaborate with cross-functional teams to ensure seamless delivery of customer-centric services.
  • Analyze customer feedback and develop action plans to address concerns.
  • Provide training and coaching to colleagues to enhance their customer service skills.
  • Monitor and report on key performance indicators to measure customer satisfaction.


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