Regional Operations Manager

2 days ago


Durban, KwaZulu-Natal, South Africa Cash Crusaders Full time
Job Description

Cash Crusaders seeks a dynamic and skilled Area Manager / Field Development Officer to oversee the company's day-to-day operations across designated regions.

This role involves optimizing store performance, developing sales strategies, and ensuring adherence to company standards and goals. The ideal candidate will focus on maximizing profitability, implementing high merchandising standards, and executing marketing initiatives effectively.

Key Responsibilities:
  • Store Operations Management
    • Maximize New Goods, Second-Hand Goods, and SSB profit centers' profitability.
    • Implement and maintain high-quality merchandising standards.
    • Ensure effective execution of marketing initiatives.
    • Proactively coordinate stock availability, manage stock age, damages, and discontinued items.
    • Monitor returns, discounts, and store budgets.
    • Organize and participate in monthly stocktakes.
    • Ensure compliance with security standards and company policies.
  • Performance Improvement
    • Analyze store performance statistics and financial statements to identify improvement areas.
    • Develop and implement tailored business performance plans for store managers.
    • Conduct regular reviews with store partners and adjust strategies as needed.
    • Facilitate employee training and succession planning to enhance competency levels.
  • Stakeholder Collaboration
    • Work closely with upper management to align regional operations with company objectives.
    • Communicate effectively with franchisees, store teams, and other stakeholders.
    • Ensure customer expectations are consistently met by fostering a service-oriented culture.
  • Reporting and Compliance
    • Prepare detailed reports on store performance and area operations.
    • Ensure all stores meet relevant legislative and company compliance standards.
    • Review and improve customer satisfaction through feedback mechanisms, including mystery shopper reports and social media standards.


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