Regional Operations Director

5 days ago


Durban, KwaZulu-Natal, South Africa Architectural Services Full time
Job Description:

The primary objective of this role is to oversee and manage regional banking and processing variances, ensuring accuracy, compliance, and operational efficiency. The position requires proactive investigation and resolution of discrepancies, incident management, and continuous engagement with internal and external stakeholders, including banks, auditors, and senior management.

Key Responsibilities:

  • Investigate all regional banking variances and regional processing variances
  • Report any irregularities to Management
  • Ensure that all information on incident reports are correct and handled as required, including communication to clients where necessary
  • Give clients constant feedback regarding queries
  • Handling of all queries, incident, and initial investigation reports
  • Any other reasonable duties/instructions issued by the Regional Manager
  • Ensure client satisfaction is top priority, and that all client queries are dealt with in a professional manner and timeously.


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