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Claims Resolution Professional
2 weeks ago
Job Summary:
We are looking for a Customer Service Expert - Insurance to join our team at the Standard Bank of South Africa Limited. As a Funeral Claims Processor, you will play a critical role in resolving insurance policy queries and providing exceptional customer service.
Key Responsibilities:
- Resolve insurance policy queries on Assurance products according to business needs
- Develop customer loyalty through effective customer relationship management
- Portray a corporate image at all times
Requirements:
- Matric Certificate
- Diploma or Degree in a relevant field (FAIS compliant)
- RE5 qualification
Desirable Attributes:
- 2-5 years of call center experience (long-term insurance sector preferred)
- 2-5 years of experience in a claims environment
- Ability to handle high-pressure situations and work overtime when needed
- Strong focus on customer satisfaction with excellent persuasive abilities
