Claims Handling Expert

3 days ago


Johannesburg, Gauteng, South Africa WTW Full time
Role Description

The Junior Claims Broker role at WTW involves working closely with clients and stakeholders to manage and process insurance claims.

Key responsibilities include:

  • Handling claims from start to finish.
  • Liaising with insurers, loss adjusters, and legal teams to ensure effective claim resolution.
  • Reviewing policy wordings and coverage to assess claim validity.
  • Providing regular updates to clients on claim progress and expected outcomes.
  • Maintaining accurate records and ensuring compliance with company policies.
  • Supporting senior brokers in negotiations and claims advocacy.
  • Identifying trends in claims data to offer risk mitigation advice.
  • Ensuring all claims are handled in accordance with industry standards.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong understanding of insurance claims processes and policy wordings.
  • Excellent communication and negotiation skills.
  • An analytical mindset with problem-solving abilities.
  • Strong organizational skills with attention to detail.
  • The ability to thrive in a fast-paced environment.
  • Proficiency in claims management systems and Microsoft Office.


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