Customer Service Assistant

3 days ago


Port Elizabeth, Eastern Cape, South Africa Econofoods Pty (LTD) Full time

About Econofoods Pty (LTD)

\
\Econofoods Pty (LTD) is a fast-growing FMCG Retail company specializing in frozen foods. We prioritize customer satisfaction and excellence in everything we do. Our unique HO HOLA Culture, characterized by appreciation and recognition, sets us apart in the industry. \
\We are currently seeking a dynamic individual to assist in delivering products to customers, ensuring accurate and timely deliveries. The role contributes to efficient delivery operations, customer satisfaction, and proper documentation and record-keeping.\
\Key Responsibilities:\
  1. Assist in safely transporting and delivering products to designated customer locations.
  2. Presentation of Proof of Delivery documents: Presenting the document to customers, obtaining their signatures as confirmation of receipt, and accurately documenting and recording the delivery information.
  3. Completing invoice correction forms: Ensuring accurate and timely resolution of any invoice discrepancies or errors related to deliveries.
  4. Verifying customer payments according to established procedures.
  5. Providing support in loading and unloading products onto and from the delivery vehicle.
  6. Interacting with customers professionally, addressing inquiries, resolving minor issues, and aiding as needed to ensure a positive customer experience.


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