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Customer Service Representative
2 weeks ago
Job Description
The Small Enterprise Development Agency (SEDA) seeks a highly skilled and customer-focused Receptionist to join our team in the Eastern Cape province. As a key member of our Provincial Office, you will provide exceptional reception and administrative services to support the smooth operation of our organization.
Key Responsibilities:
- Provide switchboard services by screening incoming calls and transferring to relevant staff in the Provincial Office.
- Offer reception and administrative support to ensure seamless communication and document management.
- Handle face-to-face enquiries from visitors with professionalism and courtesy.
- Maintain inventory related to the reception area and ensure it remains presentable at all times.
- Plan and coordinate support personnel diaries to optimize resource allocation.
- Coordinate provincial office fleet operations for efficient logistics management.
Requirements:
- A minimum of Matric / Grade 12 / NQF 4 qualification.
- An Office Administration Certificate would be advantageous.
- At least 1-2 years of relevant work experience.
Essential Competencies:
- Good command of English and effective communication skills.
- Excellent telephone etiquette and interpersonal skills.
- Computer literacy with proficiency in MS Office applications.
- Customer-oriented mindset with attention to detail.
- Professionalism and neatness in appearance.
- Ability to work as part of a team.
