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Customer Service and Sales Specialist

1 week ago

Cape Town, Western Cape, South Africa University of Fort Hare Full time
Job Description
As a Customer Service and Sales Representative, you will work for a prestigious airline brand on various work streams. Your responsibilities will include assisting passengers with pre & post flight departure travel-related queries in the customer relations department in German & English.

Key Responsibilities:
  • Work on airline reservations systems & handle voice calls in English & German.
  • Receive fully paid product and systems training.
  • Engage in daily interactions with international passengers regarding queries and compliments.

Requirements:
Essential Skills:
  • Native level fluency in German: Verbal & Written skills essential (Advanced level may be considered).
  • Excellent computer literacy & technical skills.

Preferred Skills:
  • Previous customer service experience.