Referral Hospital Coordinator

4 days ago


Cape Town, Western Cape, South Africa Tumaini Full time

About Tumaini

Tumaini is a specialist 24-hour veterinary hospital and referral centre. We receive patient cases from around the country to seek specialist advice from our highly skilled specialist surgeons.

Job Description

The ideal candidate will act as a liaison between specialists, patients' owners, clinical staff, and insurance providers. This role requires outstanding client service, multitasking, and effective communication skills.

Main Responsibilities

  1. Manage and coordinate all aspects of the referral process, receiving and reviewing requests and verifying patient eligibility to provide appropriate clinical information to specialists.
  2. Assist referring veterinarians with any aspect of the referral process.
  3. Provide cost estimates to clients and referring veterinarians.
  4. Assist with patient follow-up care and advice.
  5. Expedite patient referrals to specialty departments.
  6. Liaise with insurance companies to ensure prior approval requirements are met and assist clients with the claims process.
  7. Schedule appointments and coordinate necessary tests or procedures with specific reference to scheduling advanced imaging such as MRI or CT off site.
  8. Maintain accurate and up-to-date referral records and documentation.

This is a full-time position requiring strong organizational skills, attention to detail, and a friendly and professional demeanor.



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