Coordinated Patient Care Specialist
4 days ago
About the Job
We are seeking an experienced clinical referral management associate to join our team at Tumaini. As a specialist 24-hour veterinary hospital and referral centre, we receive patient cases from around the country to seek specialist advice from our highly skilled specialist surgeons.
Key Responsibilities
- Act as a liaison between specialists, patients' owners, clinical staff, and insurance providers, ensuring seamless communication and coordination.
- Manage and coordinate all aspects of the referral process, including receiving and reviewing requests and verifying patient eligibility to provide appropriate clinical information to specialists.
- Assist referring veterinarians with any aspect of the referral process, providing expert guidance and support.
- Develop and maintain accurate and up-to-date referral records and documentation, ensuring compliance with regulatory requirements.
- Liaise with insurance companies to ensure prior approval requirements are met and assist clients with the claims process.
- Schedule appointments and coordinate necessary tests or procedures with specific reference to scheduling advanced imaging such as MRI or CT off site.
This is a full-time position requiring a high level of organization, attention to detail, and excellent communication skills, as well as experience in a veterinary environment.
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