Coordinated Patient Care Specialist

4 days ago


Cape Town, Western Cape, South Africa Tumaini Full time

About the Job

We are seeking an experienced clinical referral management associate to join our team at Tumaini. As a specialist 24-hour veterinary hospital and referral centre, we receive patient cases from around the country to seek specialist advice from our highly skilled specialist surgeons.

Key Responsibilities

  1. Act as a liaison between specialists, patients' owners, clinical staff, and insurance providers, ensuring seamless communication and coordination.
  2. Manage and coordinate all aspects of the referral process, including receiving and reviewing requests and verifying patient eligibility to provide appropriate clinical information to specialists.
  3. Assist referring veterinarians with any aspect of the referral process, providing expert guidance and support.
  4. Develop and maintain accurate and up-to-date referral records and documentation, ensuring compliance with regulatory requirements.
  5. Liaise with insurance companies to ensure prior approval requirements are met and assist clients with the claims process.
  6. Schedule appointments and coordinate necessary tests or procedures with specific reference to scheduling advanced imaging such as MRI or CT off site.

This is a full-time position requiring a high level of organization, attention to detail, and excellent communication skills, as well as experience in a veterinary environment.



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