Veterinary Specialist Liaison

5 days ago


Cape Town, Western Cape, South Africa Tumaini Full time

Tumaini's Vision

We are a leading provider of specialist veterinary services, dedicated to delivering exceptional patient care and satisfaction. As a specialist 24-hour veterinary hospital and referral centre, we receive patient cases from around the country to seek specialist advice from our highly skilled specialist surgeons.

Your Role

We are seeking a coordinated patient care specialist to join our team. In this role, you will act as a liaison between specialists, patients' owners, clinical staff, and insurance providers. Your primary responsibilities will include:

  • Managing and coordinating all aspects of the referral process, including receiving and reviewing requests and verifying patient eligibility to provide appropriate clinical information to specialists.
  • Assisting referring veterinarians with any aspect of the referral process.
  • Providing cost estimates to clients and referring veterinarians.
  • Assisting with patient follow-up care and advice.
  • Expediting patient referrals to specialty departments.
  • Liaising with insurance companies to ensure prior approval requirements are met and assisting clients with the claims process.
  • Scheduling appointments and coordinating necessary tests or procedures with specific reference to scheduling advanced imaging such as MRI or CT off site.
  • Maintaining accurate and up-to-date referral records and documentation.

This is a full-time position requiring a high level of organization, attention to detail, and excellent communication skills.



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