E-Commerce Platform Manager
2 months ago
The E-Commerce Platform Manager at Würth will oversee the lifecycle of our online shop and supporting systems, ensuring seamless integration and optimal performance. This role combines technical expertise with strategic oversight, driving innovation and customer satisfaction.
Key Responsibilities:
- Platform Management: Develop and maintain the online shop and supporting systems, ensuring scalability and reliability.
- Performance Tuning: Analyze and optimize system performance, collaborating with service providers to resolve bottlenecks.
- Monitoring and Analytics: Implement real-time monitoring systems to detect faults and improve user experience, analyzing site performance metrics to inform data-driven decisions.
- Innovation and Testing: Introduce and implement new UX/UI projects to enhance customer engagement and satisfaction, leveraging data science insights to inform design decisions.
- Security and Compliance: Develop and enforce security protocols to protect customer data and ensure adherence to industry best practices.
- eProcurement System Integration: Maintain fluency across all company platforms, ensuring seamless integration and enhancing the e-business ecosystem.
- Traffic and Conversion Optimization: Employ architecture and data science insights to improve site performance and customer conversion rates.
- Cross-Team Collaboration: Work with international teams to develop integrated selling solutions, ensuring effective communication and project continuity.
- Geographical Oversight: Manage online shop and supporting systems in multiple regions, ensuring performance and service parity.
- Additional Responsibilities: Administer, deploy, and optimize hosted systems to support e-business sales, conduct market research and analysis, build business relationships with large customers, and maintain accurate sales data.
Requirements:
- Degree in Computer Science or related field, or equivalent experience.
- Expertise in e-commerce platform management, performance tuning, and monitoring and analytics.
- Strong understanding of security and compliance protocols, as well as e-procurement system integration.
- Ability to work effectively in a team environment, with strong communication and project management skills.
- Geographical oversight experience, with a focus on managing systems across different regions.
- Knowledge of administering, deploying, and optimizing hosted systems to support e-business sales.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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