E-Commerce Platform Manager

2 weeks ago

Cape Town, Western Cape, South Africa Würth Full time

The E-Commerce Platform Manager is responsible for overseeing the lifecycle of our E-commerce platform, including development, maintenance, and performance. This role combines technical expertise with leadership skills, ensuring the platform meets the needs of our customers and stakeholders.

Key Responsibilities:

  • Platform Management: Oversee the development, maintenance, and performance of the E-commerce platform, ensuring it meets the needs of our customers and stakeholders.
  • Performance Tuning: Diagnose bottlenecks, collaborate with service providers, and optimize the back-end of the E-commerce platform.
  • Monitoring & Analytics: Implement real-time monitoring systems for fault detection and user experience improvement; analyze site performance metrics.
  • Innovation & Testing: Introduce, vet, and implement new UX/UI projects aimed at customer engagement and satisfaction.
  • Security & Compliance: Develop and enforce security protocols for website and customer data; adhere to industry best practices.
  • eProcurement System Integration: Maintain fluency in all company platforms for seamless integration, focusing on enhancing the E-business ecosystem.
  • Traffic & Conversion Optimization: Employ architecture and data science insights to improve site performance and customer conversion rates.
  • Cross-Team Collaboration: Work with the International E-procurement team to develop integrated selling solutions.
  • Project Continuity: Oversee existing integration projects, ensuring that monitoring systems facilitate efficient order processing.
  • Geographical Oversight: Manage E-commerce platform and supporting systems in both Namibia and Kenya, ensuring performance and service parity.
  • Additional: Administer, deploy, and optimize hosted systems that support E-business sales.

Requirements:

  • Diploma/Degree/Demonstrated Experience in developing E-commerce systems.
  • Expertise in platform management, with the ability to oversee the entire lifecycle of the E-commerce platform.
  • Proficiency in performance tuning, including diagnosing bottlenecks, collaborating with service providers, and optimizing back-end systems.
  • Experience with monitoring and analytics, emphasizing real-time fault detection, user experience improvement, and site performance analysis.
  • Demonstrated ability in innovation and testing, specifically in introducing and implementing new UX/UI projects for enhanced customer engagement.
  • Strong grounding in security and compliance, focusing on the development of security protocols and adherence to best industry practices.
  • Proficiency in system integration, maintaining fluency across all company platforms and enhancing the E-business ecosystem.
  • Skills in traffic and conversion optimization, leveraging architecture and data science insights.
  • Prior experience in cross-team collaboration, ideally with international teams like E-procurement.
  • Demonstrated ability to manage projects and ensure continuity, especially with integrated systems.
  • Geographical oversight experience, with a focus on managing systems across different regions like Namibia and Kenya.
  • Knowledge in administering, deploying, and optimizing hosted systems that bolster E-business sales.
  • Ability to effectively present intricate solutions to senior management and stakeholders.
  • Outstanding communication, time management, and teamwork abilities.
  • Genuine passion for digital innovations, systems, and solutions.
  • Demonstrated independent and structured work approach.
  • Analytical mindset with a penchant for customer-specific solutions.
  • Performance-oriented with strong team spirit, flexibility, and agility.
  • Clear criminal and credit record.

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