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E-Commerce Coordinator

1 month ago

Cape Town, Western Cape, South Africa Macsteel Full time

The E-Commerce Coordinator plays a crucial role in maintaining the accuracy and integrity of product information across the online platform. This involves ensuring that pricing is correctly displayed, continuously checked and maintained. Additionally, the role encompasses managing seamless digital operations, such as assisting with website development, project management, and resolving any technical issues that arise. Furthermore, the E-Commerce Coordinator is responsible for managing the AI Chatbox, ensuring that data is continually checked and improved. Effective handling of customer queries, reporting, and contributing to strategies that drive sales and enhance the overall customer experience are key components of this position.

Key Responsibilities:
  • Maintain accurate and up-to-date product information
  • Manage digital operations, including website development and project management
  • Resolve technical issues and improve AI Chatbox data
  • Handle customer queries and contribute to sales strategies