E-Commerce Platform Manager

2 months ago


Cape Town, Western Cape, South Africa Würth Full time

The E-Commerce Platform Manager at Würth will oversee the lifecycle of our Online Shop and Supporting Systems, ensuring seamless integration and performance.

Key Responsibilities:

  • Platform Management and Development: Develop, maintain, and optimize the Online Shop and Supporting Systems.
  • Performance Tuning: Diagnose bottlenecks, collaborate with service providers, and optimize the back-end of Online Selling Systems.
  • Monitoring & Analytics: Implement real-time monitoring systems for fault detection and user experience improvement; analyze site performance metrics.
  • Innovation & Testing: Introduce, vet, and implement new UX/UI projects aimed at customer engagement and satisfaction.
  • Security & Compliance: Develop and enforce security protocols for website and customer data; adhere to industry best practices.
  • eProcurement System Integration: Maintain fluency in all company platforms for seamless integration, focusing on enhancing the Ebusiness ecosystem.
  • Traffic & Conversion Optimization: Employ architecture and data science insights to improve site performance and customer conversion rates.
  • Cross-Team Collaboration: Work with the International E-procurement team to develop integrated selling solutions.
  • Project Continuity: Oversee existing integration projects, ensuring that monitoring systems facilitate efficient order processing.
  • Geographical Oversight: Manage Online Shop and Supporting Systems in both Namibia and Kenya, ensuring performance and service parity.
  • Additional Responsibilities:
    • Administer, Deploy and optimize hosted systems that support eBusiness Sales.
    • Carry out market research and analysis of competitors.
    • Build business relationships with large customers.
    • Maintain a desirable fluctuation rate.
    • Ensure all data for your sales team is kept up to date and accurate.
    • Ensure all individual geographical areas are fair and have potential for growth.
    • Adhere to company price increases and authorization of price discounts within your sales team.
    • Recruitment and selection of new CSC's as when required.
    • Handle disciplinary issues in your group as and when required and carry out any disciplinary action required.

Please note that should you not have received a response from us within 4 (four) weeks of the closing date of the job advert, please consider your application unsuccessful.



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