Donor Registry Coordinator

2 months ago


Johannesburg, Gauteng, South Africa Pillango Placements Full time
Job Title: Donor Registry Coordinator

Pillango Placements is seeking a highly skilled and detail-oriented Donor Registry Coordinator to join our team.

Key Responsibilities:
  • Screen and categorize incoming requests from South African Transplant Centers and Registry Search Coordinators.
  • Enter new search requests into the Hap-E Search software if the Transplant Center is not enabled.
  • Relay information about ongoing searches to the relevant registry coordinators.
  • Support transplant center coordinators with special requests or missing information.
  • Obtain and document invoicing information where applicable.
  • Provide pro forma invoices to obtain medical aid authorization.
  • Ensure medical aid authorization is obtained before donor workup or activation requests.
  • Facilitate workup communication between the international registry and relevant parties, ensuring updates throughout the process.
  • Request and obtain import/export permits and customs clearance as required.
  • Organize courier services if not provided by the international registry.
  • Assist with cryopreservation requests and ensure adequate handling of unused products.
  • Follow up after transplantation to assess customer satisfaction.
  • Collect and report information related to serious adverse events if necessary.
  • Support new users with registration and provide training on the registry software.
  • Assist with donor center activities, including arranging free family typing and resolving any complaints.
  • Assist in creating and maintaining departmental procedures, ensuring compliance with all relevant regulations.
  • Engage in quality assurance, service improvement projects, and regular supervision with the Head of Medical.
  • Stay informed of developments in stem cell donation and comply with health, safety, confidentiality, and data protection policies.

Salary Disclaimer: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market-related remuneration package in line with the candidate's qualifications, skills, and level of experience.



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