Onsite Technical Specialist

2 months ago


Cape Town, Western Cape, South Africa Plus 1x Full time

Job Summary: Plus 1x is seeking a skilled Onsite Engineer with expertise in Microsoft Azure to join our dynamic team.

About the Role: As an Onsite Engineer, you will be responsible for receiving, logging, validating, and diagnosing client requests across our full spectrum of products and services, adhering to agreed service level agreements leveraging standard tools, platforms, and processes.

Key Responsibilities:

  • Receive, log, validate, and diagnose client requests across our full spectrum of products and services, adhering to agreed service level agreements leveraging standard tools, platforms, and processes.
  • Utilize Microsoft product and process knowledge, exercising discretion to respond to tickets efficiently.
  • Strive for first-call resolution for clients, leveraging standard operating procedures or work instructions whenever possible.
  • Contribute to knowledge management by building knowledge articles or identifying the need for such content when relevant articles are not available.
  • Provide timely updates to clients upon request regarding pending requests or tickets.
  • Collaborate closely with resolver groups and other functions to ensure timely updates are communicated to clients.
  • Identify gaps and shortcomings in current processes, procedures, and services, and provide recommendations for improvement.

Requirements:

  • Minimum of 2 years of relevant work experience.
  • Strong background in Engineering within a medium to large ICT organization.
  • Proficient experience in Managed Services.
  • Excellent working knowledge of ITIL processes.
  • Demonstrated experience collaborating with vendors and/or third parties.

About Plus 1x: We are a dynamic team that values innovation and expertise. If you are a proactive and driven individual with the requisite experience and expertise, we encourage you to apply and be part of our team.



  • Cape Town, Western Cape, South Africa Numata Full time

    Job Title: Onsite Support EngineerAt Numata, we are seeking a highly skilled and experienced Onsite Support Engineer to join our team. As an Onsite Support Engineer, you will be responsible for providing exceptional IT end-user support on various components of our IT environment, including hardware, software, and network support.Key...


  • Cape Town, Western Cape, South Africa Numata Full time

    Job Title: Onsite Support EngineerAt Numata, we are seeking a highly skilled and experienced Onsite Support Engineer to join our team. As an Onsite Support Engineer, you will be responsible for providing exceptional IT end-user support on various components of our IT environment, including hardware, software, and network support.Key...


  • Cape Town, Western Cape, South Africa Numata Full time

    Job Title: Onsite Support EngineerAt Numata, we are seeking a highly skilled and motivated Onsite Support Engineer to join our team. As an Onsite Support Engineer, you will be responsible for providing exceptional IT end-user support on various components of our IT environment, including hardware, software, and network support.Key Responsibilities:Represent...


  • Cape Town, Western Cape, South Africa Numata Full time

    Job Title: Onsite Support EngineerAbout the Role:We are seeking a highly skilled and experienced Onsite Support Engineer to join our team at Numata. As an Onsite Support Engineer, you will be responsible for providing exceptional IT end-user support on various components of our IT environment, including hardware, software, and network support.Key...


  • Cape Town, Western Cape, South Africa Red Rock Recruitment Full time

    Job SummaryWe are seeking a highly skilled and experienced Onsite Support Engineer to join our team at Red Rock Recruitment. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesOnsite Support: Provide...


  • Cape Town, Western Cape, South Africa Numata Full time

    About the RoleWe are seeking a highly skilled and motivated Onsite Support Engineer to join our team at Numata. As an Onsite Support Engineer, you will be responsible for providing IT end-user support on various components of an IT environment, including hardware, software, and network support.Key ResponsibilitiesRepresent the Numata Brand: As the first...


  • Cape Town, Western Cape, South Africa Red Rock Recruitment Full time

    Job Title: Onsite Support EngineerWe are seeking a highly skilled and experienced Onsite Support Engineer to join our team at Red Rock Recruitment. As an Onsite Support Engineer, you will be responsible for providing technical support to our clients on-site, as well as remotely.Key Responsibilities:Setup and maintain Windows desktop and server...


  • Cape Town, Western Cape, South Africa Numata Full time

    Job Title: Onsite Support EngineerAt Numata, we are seeking a highly skilled and motivated Onsite Support Engineer to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met and exceeded.Key Responsibilities:Provide first-level technical...


  • Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking an experienced Technical Support Specialist to join our team at IOCO. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our IT systems and providing timely support to our end-users. Your primary responsibility will be to troubleshoot and resolve technical issues, both hardware and...

  • Technical Specialist

    3 weeks ago


    Cape Town, Western Cape, South Africa Sagen Advisory Full time

    Job Title: Technical SpecialistAt Sagen Advisory, we are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will play a critical role in ensuring the optimal utilization of equipment and maximum throughput in our processing centre.Key Responsibilities:Process Management: Manage IPC process throughputs and analyze...


  • Cape Town, Western Cape, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at BCXP. The successful candidate will provide technical support for incidents arising from the hardware deployed in stores, ensuring timely resolution and high-quality service delivery.Key ResponsibilitiesAttend to Severity Level 1 type incidents and...


  • Cape Town, Western Cape, South Africa Datafin Recruitment Full time

    Datafin Recruitment Job DescriptionJob Title:Desktop Technical SpecialistJob SummaryWe are seeking an experienced Desktop Technical Specialist to provide onsite support for daily incident resolution and service requests fulfilment at a reputable Investment Firm. The successful candidate will use the ISM Tool to complete daily operational tasks, commission...


  • Cape Town, Western Cape, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at BCXP. As a key member of our Cloud Platform Solutions team, you will be responsible for providing technical support for incidents arising from the hardware deployed in our stores.Key ResponsibilitiesAttend to Severity Level 1 type incidents and ensure resolution...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    Job DescriptionDimension Data is seeking a Technical Infrastructure Specialist to join our team. This is a full-time role that requires one year of experience in the field and an existing comms infrastructure.The incumbent will work closely with our onsite network engineers to ensure all cables are cabled appropriately, cabling is correctly terminated and...


  • Cape Town, Western Cape, South Africa Sagen Advisory Full time

    ROLE PURPOSE:To ensure the optimal performance of the processing centre and sales, we are seeking a skilled Technical Specialist to provide technical assistance and support.MINIMUM QUALIFICATIONS, EXPERIENCE, and KNOWLEDGE:Project Management Diploma or relevant IT DiplomaExcellent knowledge and experience with Microsoft ExcelMinimum of 1.5 years of technical...


  • Cape Town, Western Cape, South Africa IOCO Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled and proactive Desktop Engineer I to join our team. This position is responsible for designing, deploying, managing, and maintaining desktop infrastructure within an organization.Provide technical support to users across 125 stores, ensuring timely resolution of incidents and requests.General...

  • Technical Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa JenRecruitment Full time

    Job Title: Technical SpecialistWe are seeking a skilled Technical Specialist to join our team at JenRecruitment. As a Technical Specialist, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Repair and maintenance of Apple devices, including iPhones, iPads, MacBooks, and iMacsDiagnose and troubleshoot...

  • IT Support Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking a skilled IT Support Specialist to join our team at Parvana. As a key member of our technical support team, you will be responsible for providing proactive Level 2 remote and onsite support, resolving technical issues in line with SLA requirements and guiding junior IT professionals through...


  • Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Title: IT Technical SpecialistJob Summary:We are seeking a skilled IT Technical Specialist to join our team. The successful candidate will have a strong background in IT support and a passion for delivering exceptional results.Key Responsibilities:• Provide expert-level technical support for IT systems and infrastructure.• Collaborate with...

  • IT Support Specialist

    2 months ago


    Cape Town, Western Cape, South Africa The Skills Mine Full time

    Job SummaryThe Skills Mine is seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and problem resolution for all relevant IT services to end users.Key ResponsibilitiesTechnical SupportProvide effective technical support and problem resolution for...