Lead Retail Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Black Pen Recruitment

We are seeking an experienced Retail Store Manager to lead and manage the daily operations of our store in Cape Town, South Africa.

About the Job

This is a full-time position that requires strong leadership and team management skills. The successful candidate will be responsible for ensuring the store meets or exceeds its sales goals, delivers exceptional customer service, and operates efficiently.

Responsibilities
  • Hire, train, and manage store staff to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Create work schedules to ensure the store is properly staffed and meeting customer needs.
  • Lead and motivate the team to meet sales targets and provide outstanding customer experiences.
  • Ensure customers have a great shopping experience by handling complaints and resolving issues promptly.
  • Encourage the team to provide excellent service and exceed customer expectations.
  • Set sales targets and work with the team to meet them, monitoring sales performance and suggesting improvements.
  • Implement strategies to increase foot traffic and customer loyalty, such as promotional displays and marketing campaigns.
  • Oversee daily store operations to ensure everything runs smoothly, from inventory management to visual merchandising.
  • Manage stock levels and reduce product loss, maintaining accurate records and reporting any discrepancies.
Requirements
  • Proven experience as a Retail Store Manager or in a similar role, with a track record of success and achievement.
  • Strong leadership and team management skills, with the ability to motivate and inspire others.
  • Excellent interpersonal and communication skills, with the ability to build relationships with colleagues, customers, and stakeholders.
  • Ability to work under pressure and manage multiple tasks, prioritizing responsibilities and meeting deadlines.
  • Proficient in retail management software and point-of-sale (POS) systems, with a working knowledge of data analysis and reporting.
  • Knowledge of retail operations, including sales analysis, visual merchandising, and inventory management.
Benefits

The successful candidate can expect a competitive salary of R800,000 per annum, based on their experience and qualifications. Other benefits include:

  • A comprehensive benefits package, including medical aid, life insurance, and retirement savings.
  • Ongoing training and development opportunities, to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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