Installation Support Coordinator

7 days ago


Cape Town, Western Cape, South Africa VHRS Full time

We are seeking an experienced professional to join our team as a Hardware Setup Specialist at VHRS. In this role, you will play a vital part in the installation and configuration of our systems, ensuring seamless integration and optimal performance.

Job Summary:

The successful candidate will be responsible for managing the hardware setup process, from initial configuration to final testing and deployment. This includes coordinating with our installers, providing technical support, and ensuring that all systems are functioning correctly.

Responsibilities:

  • Hardware Configuration: Configure mobile phones, tablets, PCs, and GPS devices with the correct software and settings prior to customer shipping.
  • System Updates: Roll out firmware and application updates to ensure that devices perform optimally and troubleshoot any hardware issues that arise.
  • Device Provisioning: Test, repair, and refurbish faulty hardware returned by clients, following the Return Material Authorization (RMA) process for warranty items.
  • Technical Support: Provide remote troubleshooting for technical issues faced by installers and escalate any low voltage or technical challenges to the technical team.
  • Project Management: Oversee project deadlines, escalate issues or challenges, and work to mitigate delays.

Requirements:

  • Computer Literacy: Proficient in using technology and comfortable working with CRM systems.
  • Strong Organizational Skills: Ability to manage multiple tasks, schedules, and resources efficiently.
  • Customer-Centric Approach: Fully embody the “A customer’s problem is my problem” mindset and proactively solve issues.
  • Collaboration & Teamwork: Excellent communication skills and ability to work effectively with peers, installers, and management to drive success.
  • Attention to Detail: Focus on accuracy in task execution and project management, ensuring the integrity of data for reporting purposes.

Salary: R 80,000 - R 120,000 per annum

About Us:

VHRS is a forward-thinking technology company providing cutting-edge solutions to enhance operations across various industries. With a focus on improving efficiency, delivering superior customer service, and leveraging advanced technology, we create custom solutions that ensure optimal performance for our clients worldwide.



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