Field Technician
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Field Technician to join our team at Herotel. As a Field Technician, you will be responsible for overseeing and leading installations/repairs on Wireless or Fibre networks.
Main Responsibilities:
- Follow set SOP's and procedures.
- Work closely with a Team Leader and Scheduler.
- Maintaining project and safety documentation.
- Accurate reporting and updates on work done.
- Ensuring all relevant stock is available for the work that was scheduled.
- Keep equipment well maintained.
- Adhere to all Health and Safety procedures.
- Completing all SHER and OHS required documentation.
- Fibre Troubleshooting: Splicing, testing, dome management.
- Wireless Troubleshooting: Signal testing on CPE's, access points and bandwidth capacity.
- Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
- Installation of VoIP systems.
- Provide excellent customer service.
- Work overtime, weekends, or on emergency call outs as required.
- Working at heights: House roofs, telephone/gum poles or large buildings.
- Working in crawl and small spaces for installation purposes.
Requirements:
- 1 year's Fibre Optic splicing experience.
- 1 year's RF/Wireless experience.
- Knowledge around network structures, crimping.
- Previous experience in the IT Industry advantageous.
- Basic computer skills.
- Customer service experience.
- Basic Networking considered an asset.
- Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
- Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
- Driver's license.
- Clean driving record.
- Good analytical and problem-solving skills.
- Effective planning skills.
- Leadership skills.
- Good working knowledge of hand and power tools used in this position.
- Proficient in fibre cable termination with connectors.
- Well versed in fusion splicing machine technique.
- Strong manual dexterity and hand-eye coordination.
- Ability to work neatly and accurately.
- Technically minded.
- Ability to work in a physically demanding environment including, but is not limited to: carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels).
- Self-disciplined, motivated and organised.
- Medically fit & able to work at height.
Education Requirements:
- Grade 12.
- Specialized certifications would be an advantage.
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