Mine Hardware Technician Richards Bay

3 months ago

Richards Bay, South Africa Oxyon People Solutions Full time

SCOPE OF THE ROLE

  • Onsite-based representative on customer sites in the specific region as specified above
  • To have a strong and broad high-level knowledge of the mining systems and mine safety deployed.
  • To work with the Area Site Supervisor / Account Manager to ensure the efficient support of mining safety systems onsite.
  • To provide site-based system support to the customer and deploy new and upgraded systems at customers’ mine sites.
  • To do basic troubleshooting and configuration of system software and computer operating systems.
  • Manage with the Area Site Supervisor the Salesforces Support tickets in the region

KEY RESPONSIBILITIES

  • Hands-on hardware troubleshooting experience - Actively work on the hardware support that is required on-site to maintain the client’s everyday needs.
  • Knowledge of reading and understanding hardware schematics and other technical manuals and procedural documentation
  • Support and maintain Basic software (Troubleshoot system issues)
  • Execute onsite system installation efforts
  • Escalation of support issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting team’s representative
  • Regular reporting of current support issues, including updates on status and resolution methods
  • Utilizing relationships developed with customers and other contacts to advise the Mining Services Team of potential issues affecting customers as well as other opportunities for our company
  • Representing us in a helpful, professional, and courteous manner always
  • Maintain, enhance, and adhere to documentation and reporting standards, systems, and processes
  • Compliance with Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others

EDUCATION BACKGROUND

  • Education: Minimum high school diploma, higher technical trade desirable
  • Previous experience as a site Hardware Technician. (Highly Desirable)
  • A minimum of 5 years of experience in the Mining Environment
  • A minimum of 2 years of experience with Mine Safety Solutions (Highly Desirable)
  • Previous experience working with onsite technical teams (Highly Desirable)
  • Fluency in English.

TRAVEL

  • This is an onsite position that will based at the client mine site
  • Vehicle will be provided for daily site activities

SKILLS AND EXPERIENCE

  • Proven Hardware Field Service experience
  • Ability to troubleshoot, test, repair, and service technical equipment
  • Strong prioritizing and time management skills when instructions have been given by the Site Area Supervisor.
  • Experience with the application of technology in a harsh industrial environment.
  • Good analytical skills to diagnose problems quickly and excellent customer service skills.
  • Experience in customer-orientated environments.
  • Knowledge of general network infrastructure and configuration and relevant technical experience.
  • Ability to liaise with mining customers in an empathic and technically effective manner.
  • Ability to work well within a team as well as independently

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