Collections Specialist

2 months ago

Cape Town, Western Cape, South Africa MCI, LC Full time
Job Title: Collections Agent

Job Summary:

MCI, LC is seeking an experienced Collections Agent to join our team. As a Collections Agent, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.

Key Responsibilities:

  • Make outbound collection calls to customers with past due accounts.
  • Negotiate payment plans and settlements with customers to bring accounts current.
  • Offer solutions to customers experiencing financial difficulties to help them maintain their accounts in good standing.
  • Review and analyze customer accounts to identify overdue payments.
  • Document all customer interactions and update account information in the system accurately.
  • Provide exceptional customer service by addressing customer concerns and questions promptly and professionally.
  • Educate customers on payment options, account status, and the consequences of non-payment.
  • Adhere to all company policies, procedures, and regulatory requirements.
  • Communicate effectively with customers, team members, and management.
  • Escalate unresolved issues to the appropriate department.
  • Meet or exceed individual and team performance goals and targets.
  • Maintain a high level of accuracy and efficiency in handling customer accounts.
  • Participate in ongoing training and development programs to enhance collection techniques and knowledge of industry regulations.
  • Stay updated on changes in company policies and procedures.

Requirements:

  • Grade 12
  • 2 years experience in a collections role
  • Superior command of the English language
  • Strong negotiation skills
  • Ability to handle sensitive information with discretion and confidentiality
  • Proficient in using computer systems and software applications
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Working Conditions:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

About MCI, LC:

MCI, LC helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI, LC assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

Disclaimer:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

  • Collection Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Teleperformance Full time

    Job SummaryWe are seeking a highly skilled and motivated Collection Specialist to join our team at Teleperformance. As a Collection Specialist, you will be responsible for providing exceptional customer service while collecting delinquent amounts from consumers over the phone.Key ResponsibilitiesNegotiate and persuade customers to settle their outstanding...

  • Collection Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Teleperformance Full time

    About the RoleWe are seeking a highly skilled and motivated Collection Specialist to join our team at Teleperformance. As a Collection Specialist, you will be responsible for providing exceptional customer service while collecting delinquent amounts from consumers over the phone.Key ResponsibilitiesNegotiate and persuade customers to settle their outstanding...

  • Collections Specialist

    1 month ago

    Cape Town, Western Cape, South Africa MCI, LC Full time

    Job Title: Collections SpecialistWe are seeking an experienced Collections Specialist to join our team at MCI, LC. As a Collections Specialist, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.Key Responsibilities:Make outbound collection calls to customers with past...

  • Collections Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa MCI, LC Full time

    Job Title: Collections SpecialistAt MCI, we are seeking an experienced Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.Key Responsibilities:Make outbound collection calls to customers with past due...

  • Collections Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Virgin Active South Africa Pty Ltd Full time

    Your role as a Collections Specialist at Virgin Active South Africa Pty Ltd will be to recover outstanding membership fees while preserving long-term relationships with our members. To achieve this, you will need to be polite and sensitive towards our members while also remaining committed to your purpose and persistence.To make exercise irresistible and...

  • Collections Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Mass Markets Full time

    Job Title: Collections SpecialistJob Summary:We are seeking an experienced Collections Specialist to join our team at Mass Markets. As a Collections Specialist, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.Key Responsibilities:Make outbound collection calls to...

  • Collection Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Mass Markets Full time

    Collection Specialist Role OverviewWe are seeking a skilled Collection Specialist to join our team at Mass Markets. In this role, you will be responsible for contacting customers to collect overdue payments on accounts while providing exceptional customer service.Key Responsibilities:• Make outbound collection calls to customers with past due accounts.•...

  • Collections Specialist

    2 months ago

    Cape Town, Western Cape, South Africa MCI, LC Full time

    Job SummaryMCI, LC is seeking a highly motivated and dedicated Collections Specialist to join our team. As a Collections Specialist, you will play a crucial role in our organization by assisting in the recovery of outstanding debts from customers.Key ResponsibilitiesInitiate contact with customers who have overdue accounts through inbound and outbound...

  • Collections Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Mass Markets Full time

    Job Title: Collections SpecialistMass Markets is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.Key Responsibilities:Make outbound collection calls to customers with past due...

  • Collections Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Virgin Active South Africa Pty Ltd Full time

    Role OverviewThe Collections Specialist will be responsible for recovering outstanding membership fees in a timely and efficient manner while maintaining a positive relationship with members. This role requires a polite and sensitive approach, balancing the need to collect arrears with the importance of preserving long-term relationships.Key...

  • Collections Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa MCI, LC Full time

    Job Title: Collections SpecialistAt MCI, we are seeking a highly motivated and dedicated Collections Specialist to join our team. As a Collections Specialist, you will play a crucial role in our organization by assisting in the recovery of outstanding debts from customers.Key Responsibilities:Initiate contact with customers who have overdue accounts through...

  • Financial Collections Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Recruitment Full time

    **Job Title:** Financial Collections Specialist**Company:** Datafin Recruitment**Location:** GermanyWe are seeking a Financial Collections Specialist to join our team. The successful candidate will be responsible for collecting payments for overdue invoices by phone and email, as well as conducting written correspondence and negotiations with debtors,...

  • Collection Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance Full time

    Job SummaryWe are seeking a highly motivated and results-driven Collection Specialist to join our team at Teleperformance. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer inquiries in a professional and courteous manner.Key ResponsibilitiesNegotiate and persuade customers...

  • Collection Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance Full time

    About the RoleAs a Collection Specialist at Teleperformance, you will play a crucial role in providing exceptional customer service while effectively managing delinquent accounts. Your primary objective will be to negotiate and persuade customers to settle their outstanding debts in a professional and courteous manner.Key ResponsibilitiesNegotiate and...

  • Senior Collections Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa NCR Management Centre Full time

    We are seeking a highly skilled Senior Collections Specialist to join our team at the NCR Management Centre. As a key member of our Debt Collection department, you will be responsible for proactively contacting clients via telephone and in writing to drive collections.The ideal candidate will have at least 12 months of collection experience in a Call Centre...

  • Debt Collection Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Recruitment Matters Full time

    Job SummaryWe are seeking an experienced Debt Collection Specialist to join our team at Recruitment Matters in Cape Town. This is a fantastic opportunity to work with a dynamic company and utilize your skills in credit management.

  • Collections Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI, LC Full time

    Job SummaryThe Collections Specialist will play a crucial role in the organization by assisting in the recovery of outstanding debts from customers. The ideal candidate will have excellent communication skills, empathy, and negotiation abilities to establish positive rapport with customers and work towards mutually beneficial...

  • Senior Collections Systems Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Old Mutual Full time

    About the RoleWe are seeking a highly skilled and experienced Collections Systems Specialist to join our team at Old Mutual. As a key member of our collections team, you will be responsible for implementing and modifying various elements of our collections system, including the user interface, integrations, interfaces, data flow, and decision-making...

  • Credit Risk Collections Specialist

    1 week ago

    Cape Town, Western Cape, South Africa The Skills Mine Full time

    Job DescriptionRole OverviewThe Skills Mine is currently seeking a skilled Credit Risk Collections Specialist to join our team. As a Credit Risk Collections Specialist, you will be responsible for conducting thorough analyses of our SME portfolio to identify potential risks and trends.Key ResponsibilitiesDevelop and implement collection strategies based on...

  • Senior Collections Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    We are seeking a highly motivated Senior Collections Specialist to join our team at WNS Global Services. As a key member of our operations team, you will play a crucial role in ensuring the successful recovery of outstanding balances from our customers.Key Responsibilities:Proactively contact customers through telephone and written communication to resolve...