Collections Specialist
1 week ago
We are seeking an experienced Collections Specialist to join our team at MCI, LC. As a Collections Specialist, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.
Key Responsibilities:- Make outbound collection calls to customers with past due accounts.
- Negotiate payment plans and settlements with customers to bring accounts current.
- Offer solutions to customers experiencing financial difficulties to help them maintain their accounts in good standing.
- Review and analyze customer accounts to identify overdue payments.
- Document all customer interactions and update account information in the system accurately.
- Provide exceptional customer service by addressing customer concerns and questions promptly and professionally.
- Educate customers on payment options, account status, and the consequences of non-payment.
- Adhere to all company policies, procedures, and regulatory requirements.
- Communicate effectively with customers, team members, and management.
- Escalate unresolved issues to the appropriate department.
- Meet or exceed individual and team performance goals and targets.
- Maintain a high level of accuracy and efficiency in handling customer accounts.
- Participate in ongoing training and development programs to enhance collection techniques and knowledge of industry regulations.
- Grade 12
- 2 years experience in a collections role
- Superior command of the English language
- Strong negotiation skills
- Ability to handle sensitive information with discretion and confidentiality
- Proficient in using computer systems and software applications
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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