Global Incident Manager
3 days ago
Are you passionate about logistics and technology? Do you have what it takes to become a Global Incident Manager at WiseTech Global Limited?
About Our CompanyWe're a leading company in the logistics technology sector, continuously evolving and pushing the boundaries of innovation. Our products are built using the latest software tools and best hardware platforms, making a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large.
Job Description:- You'll need Level 2/3 Product Support experience in software management, with ITIL knowledge being a bonus.
- Experience in triage management and conducting incident investigations is essential.
- Adept in monitoring and managing critical outages and major incidents, with a demonstrated commitment to continuous learning and process improvement.
- Exceptional communication and collaboration skills, along with a willingness to address critical outages outside regular working hours.
- Level 2/3 Product Support experience in software management.
- ITIL knowledge is a bonus.
- Experience in triage management and conducting incident investigations.
- Demonstrated commitment to continuous learning and process improvement.
We offer a range of benefits, including growth opportunities, a supportive work environment, and flexible working arrangements. If you're passionate about logistics and technology, this is the perfect opportunity for you to take your career to the next level.
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