Stock Control and Risk Assessment Specialist

1 week ago


Centurion, Gauteng, South Africa Eskort Full time
Exciting Career Opportunity: Stock Control and Risk Assessment Specialist

We are seeking a dedicated Stock Control and Risk Assessment Specialist to enhance our Sales Team. The primary responsibilities of the ideal candidate will include:

  • Inventory Management: Oversee and refine the overall inventory processes across all manufacturing units.
  • Return Reduction: Take charge of minimizing stock returns within the retail operations network to a target of 2%.
  • Product Returns Oversight: Ensure effective handling of product returns, maintaining customer satisfaction while implementing strategies to reduce returns. Engage consistently with internal sales teams and other departments.
QUALIFICATIONS:
  • Bachelor's degree in business administration, supply chain management, or a related field is preferred.
EXPERIENCE:
  • 4-6 years of proven experience in a similar capacity, ideally within a manufacturing or retail context.
SKILLS:
  • Exceptional organizational and communication abilities.
  • Meticulous attention to detail.
  • Ability to collaborate effectively with cross-functional teams.
  • Capacity to work both independently and as part of a team in a dynamic environment.
KNOWLEDGE:
  • In-depth understanding of returns management processes and best practices.
  • Comprehensive knowledge of inventory management methodologies.
KEY PERFORMANCE AREAS:

1. Returns Process Management
  • Design and implement effective processes for analyzing, controlling, and reporting on all returns and waste.
  • Collaborate closely with relevant teams to develop strategies aimed at controlling waste and returns.
  • Coordinate with various departments to streamline returns processes and resolve issues efficiently.
  • Maintain precise records of returned items, including reasons for return and strategies by region.
  • Conduct thorough inspections of returned products to assess their condition.
  • Develop a comprehensive returns management process in collaboration with relevant teams.
  • Work with quality control teams to identify root causes of returns and implement corrective measures.
2. Stock Optimization
  • Create a strategic plan to optimize stock levels across all distribution centers.
  • Manage weekly forecasting with relevant stakeholders.
  • Address and resolve issues related to near-dated stock items.
3. Customer Communication and Resolution
  • Act as the primary contact for authorizing returned products and assessing their condition.
  • Clearly communicate return policies and procedures to customers.
  • Establish regular communication sessions to address returns and waste-related challenges.
  • Collaborate with customer service representatives to resolve return-related issues promptly.
4. Data Analysis and Reporting
  • Analyze return trends to identify opportunities for reducing return rates.
  • Optimize stock levels across customer outlets and distribution centers.
  • Generate regular reports on return metrics, including rates and reasons for return.
  • Utilize data-driven insights to recommend strategies for minimizing returns and enhancing customer satisfaction.
5. Supplier and Vendor Management
  • Implement strategies to minimize waste and returns with vendors.
  • Collaborate with vendors to address product quality issues and facilitate returns.
  • Negotiate return agreements with suppliers to ensure favorable outcomes.
  • Monitor supplier performance and adherence to return KPIs, taking corrective actions as needed.


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