Customer Support Team Member

6 days ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

Job Overview

We are looking for a skilled and experienced Customer Support Team Member to join our team at Helderberg Personnel cc.

The successful candidate will have a strong background in customer service and be able to provide excellent communication skills to respond to customer inquiries.

Duties and Responsibilities

  • Manage the switchboard and respond to customer inquiries
  • Follow up with stores on documentation not received
  • Process sub-contractor invoices and arrange courier services
  • Generate casual wages purchase requisitions and send to Finance
  • Schedule call outs with in-house technicians and sub-contractors
  • Log and manage tickets on the in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines
  • Prepare customer quotes and gather customer feedback

Requirements

  • Minimum Grade 12 qualification
  • Relevant tertiary qualification an advantage
  • Minimum 2-3 years experience in customer service
  • Strong computer skills (MS Word, MS Excel, PowerPoint)
  • Excellent communication skills (English) and an African language an advantage
  • Ability to work under pressure and meet deadlines

About Us

Helderberg Personnel cc is a reputable staffing agency that provides high-quality recruitment services to various industries.



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