Senior Customer Service Manager
1 week ago
**Job Description**
We are seeking a highly skilled Senior Customer Service Manager to join our team at Status Staffing. As a key member of our Commercial Refrigeration Solutions team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.
The ideal candidate will have a proven track record of successfully managing customer relationships, resolving complex issues, and leading high-performing teams. You will be responsible for developing and implementing effective strategies to improve customer engagement, retention, and loyalty.
**Key Responsibilities:**
- Manage customer after-sales services, including resolving technical issues and providing timely support
- Define and track performance KPIs for the team, ensuring continuous improvement and excellence
- Administer and approve overtime, as well as monitor recall records and take corrective actions when necessary
- Promote teamwork and collaboration across departments to drive business success
**Requirements:**
- Minimum 5 years of experience in a customer-service environment, with at least 3 years in a supervisory/management role
- Relevant tertiary qualification and refrigeration knowledge will be advantageous
- Excellent communication, interpersonal, and problem-solving skills
- Able to work under pressure, meet deadlines, and maintain a positive attitude
**Benefits:**
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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