Senior Customer Service Manager

4 days ago


Somerset West, Western Cape, South Africa Status Staffing Full time

**Job Overview**

Status Staffing is seeking a highly skilled Senior Customer Service Manager to join our team. As a key member of our Commercial Refrigeration Solutions team, you will be responsible for delivering exceptional customer service and leading a team of professionals to achieve outstanding results.

**Key Responsibilities**

  • Manage customer after-sales services, including defining performance KPIs and tracking performance.
  • Administer and finalize overtime on a weekly basis, ensuring the business meets customer needs and maintains cost targets.
  • Develop and implement strategies to promote teamwork within the department and cross-functionally.
  • Actively resolve issues that arise and manage subcontractors to ensure customer satisfaction.

**Requirements**

  • Minimum qualification: Grade 12
  • Relevant tertiary qualification advantageous
  • Minimum 5 years' experience in a customer-service environment
  • Minimum 3 years' experience in a supervisory/management role
  • IT knowledge and capability in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Experience in Sage Evolution an advantage
  • Willingness to work standby
  • Excellent communication skills
  • Good interpersonal skills
  • Clear and professional articulation when answering customer calls

**Benefits**

  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a talented team of professionals


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