Senior Customer Service Manager
4 days ago
**Job Overview**
Status Staffing is seeking a highly skilled Senior Customer Service Manager to join our team. As a key member of our Commercial Refrigeration Solutions team, you will be responsible for delivering exceptional customer service and leading a team of professionals to achieve outstanding results.
**Key Responsibilities**
- Manage customer after-sales services, including defining performance KPIs and tracking performance.
- Administer and finalize overtime on a weekly basis, ensuring the business meets customer needs and maintains cost targets.
- Develop and implement strategies to promote teamwork within the department and cross-functionally.
- Actively resolve issues that arise and manage subcontractors to ensure customer satisfaction.
**Requirements**
- Minimum qualification: Grade 12
- Relevant tertiary qualification advantageous
- Minimum 5 years' experience in a customer-service environment
- Minimum 3 years' experience in a supervisory/management role
- IT knowledge and capability in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Experience in Sage Evolution an advantage
- Willingness to work standby
- Excellent communication skills
- Good interpersonal skills
- Clear and professional articulation when answering customer calls
**Benefits**
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to work with a talented team of professionals
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