IT Support Specialist
1 month ago
We are seeking a highly skilled IT Support Technician to join our team at LINKFIELDS INNOVATIONS (PTY) LTD. The ideal candidate will have 2 to 3 years of experience in IT Support, with expertise in Hardware, software and troubleshooting.
Key Responsibilities:- Hardware and Software Support: Installation, maintenance and support of all hardware and software.
- IT Asset Management: Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
- Desktop Support: Install and maintain all desktop hardware, software, and peripherals.
- Network Support: Liaise with external providers for hardware support, computer fault diagnosis, and identify common problem areas experienced to recommend corrective action.
- Reporting and Communication: Report shortfall in parts inventory to line manager, work with vendor support contacts to resolve technical problems, and communicate project statuses to the helpdesk.
- Team Collaboration: Coordinate and liaise with the rest of the ICT Team, assist users in the use of computer software, and provide user support for the initial training on equipment and software.
- Qualifications: Relevant certifications or qualifications in Information Communication Technology.
- Experience: 2 to 3 years related experience, experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, and experience with major hardware vendors.
- Skills: Good communications skills, good interpersonal skills, and ability to work within a team.
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IT Support Specialist
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Technical Support Specialist
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