IT Support Specialist

1 month ago


Kimberley, Northern Cape, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time
Job Title: IT Support Technician

We are seeking a highly skilled IT Support Technician to join our team at LINKFIELDS INNOVATIONS (PTY) LTD. The ideal candidate will have 2 to 3 years of experience in IT Support, with expertise in Hardware, software and troubleshooting.

Key Responsibilities:
  • Hardware and Software Support: Installation, maintenance and support of all hardware and software.
  • IT Asset Management: Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
  • Desktop Support: Install and maintain all desktop hardware, software, and peripherals.
  • Network Support: Liaise with external providers for hardware support, computer fault diagnosis, and identify common problem areas experienced to recommend corrective action.
  • Reporting and Communication: Report shortfall in parts inventory to line manager, work with vendor support contacts to resolve technical problems, and communicate project statuses to the helpdesk.
  • Team Collaboration: Coordinate and liaise with the rest of the ICT Team, assist users in the use of computer software, and provide user support for the initial training on equipment and software.
Requirements:
  • Qualifications: Relevant certifications or qualifications in Information Communication Technology.
  • Experience: 2 to 3 years related experience, experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, and experience with major hardware vendors.
  • Skills: Good communications skills, good interpersonal skills, and ability to work within a team.

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