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IT Support Specialist

2 months ago

Kimberley, Northern Cape, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time
Job Title: IT Support Technician

We are seeking a highly skilled IT Support Technician to join our team at LINKFIELDS INNOVATIONS (PTY) LTD. The ideal candidate will have 2 to 3 years of experience in IT Support, with expertise in Hardware, software and troubleshooting.

Key Responsibilities:
  • Hardware and Software Support: Installation, maintenance and support of all hardware and software.
  • IT Asset Management: Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
  • Desktop Support: Install and maintain all desktop hardware, software, and peripherals.
  • Network Support: Liaise with external providers for hardware support, computer fault diagnosis, and identify common problem areas experienced to recommend corrective action.
  • Reporting and Documentation: Report shortfall in parts inventory to line manager, document instances of hardware failure, repair, installation, and removal, and forward faulty computers to the workshop.
  • Communication and Teamwork: Communicate project statuses to the helpdesk, coordinate and liaise with the rest of the ICT Team, and provide user support for the initial training on equipment and software.
Requirements:
  • Qualifications: Relevant certifications or qualifications in Information Communication Technology.
  • Experience: 2 to 3 years related experience, experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, computer skills (MS Office suite), experience with major hardware vendors, e.g., HP, DELL, etc.
  • Skills: Good communications skills, good interpersonal skills, ability to work within a team, and willingness to work outside of normal working hours.